Client:
A telecommunications company
Our role:
To design an approach and conduct an AI governance maturity assessment tailored to the client’s needs, strengthening oversight and supporting internal learning in AI‑related topics.
Country:
CEE (Poland)
Setting the scene
As a technology‑ and data‑driven organisation, our client recognised the need to review their AI governance framework as adoption accelerates and expectations for transparency and accountability rise. They wanted to strengthen internal practices and manage emerging AI risks, so governance can be sustained over time. Our client also sought to enhance the capabilities of its internal audit team through hands-on involvement in the assessment process.
How we helped
We conducted a comprehensive AI governance maturity assessment, leveraging best practice frameworks (NIST AI RMF and ISO-42001) to benchmark governance and identify practical improvements. Our approach was tailored to our client’s specific needs and included:
A review of existing AI governance practices covering the whole AI life cycle—from strategy to monitoring and operational reporting of AI use cases. We completed the review through documentation inspection and interviews with key stakeholders.
Identification of gaps in key organisational-level governance areas.
Development of tailored recommendations to enhance AI governance maturity, aligned to leading standards.
Preparation and delivery of training for the internal audit team on AI fundamentals and AI risk topics.
Engagement of the internal AI team in the execution of the maturity assessment to support learning and development.
“By combining practical experience from technology‑related reviews with a structured governance and compliance lens, we helped our client a clearer understanding of their AI governance landscape. This project not only delivered actionable recommendations but also empowered the internal team to take ownership of future assessments."
Marek Chlebicki, Partner, PwC PolandImpact and potential
The assessment provided our client with strategic recommendations for organisational growth and maturity. Our collaboration also strengthened awareness of AI‑related risks and governance challenges across the organisation.
Looking forward, this foundation enables our client to make informed decisions, improve internal capabilities, and scale responsible AI with greater consistency and confidence.
Contact us
