Client:
Insurance company
Our role:
We developed a foundational framework for AI transformation, assessing adoption levels, defining goals and creating an implementation roadmap.
Country:
Slovakia
Setting the scene
Our client’s vision was to use AI to revolutionise customer experience and satisfaction, and to transform process efficiency and optimise costs. They also wanted to use AI to grow their customer base and move employee satisfaction forward.
Specific elements of this project were to help our client:
- Understand the company’s baseline level of AI adoption.
- Identify any issues and propose improvements in AI implementation.
- Define the ambitions, vision and concrete goals of AI transformation.
- Outline the steps on how the company will unlock AI’s potential.
How we helped
The project was executed in two phases:
We also developed thematic recommendations with specific activities. These were to build increased internal AI maturity for a controlled and smooth implementation of AI use cases.
"In two months, we provided over 20 workshops and produced three essential deliverables. We achieved this through close collaboration with the client, precise execution and strategic management of all project elements. This approach turned a challenging timeline into an opportunity for effective partnership."
Martin Srnka, Director of Risk Assurance, PwC SlovakiaImpact and potential
Our collaboration equipped our client to accelerate progress on their AI strategy. We provided a clear view of their baseline AI landscape, tailored recommendations for growth and customised use cases for each organisational unit.
Our strategic adoption plan enables smooth implementation by identifying key roles while boosting AI maturity. It lays the foundation for efficiency gains, innovation and competitive advantage. Our client is positioned to make informed decisions, allocate resources effectively and act decisively on AI transformation.
